Call Center jobs are the best way to earn a good salary in Pakistan. Many students and professionals have joined in the Call Center after their graduation to make a better career.
A call center agent receives incoming calls from customers and answers questions, offers help or troubleshoots product or service issues. This job requires a high level of customer service and attention to detail.
Customer Service Representative
A Customer Service Representative is a highly skilled professional in charge of answering customer inquiries, making sales and handling complaints. They may also be called upon to assist customers with technical support.
PTCL offers a number of helpful customer service options for their clients including the ptcl helpline 1218 and live chat options. These are designed to allow customers to quickly and easily get the answers they need without having to wait on the phone for a long time.
PTCL’s customer service representatives can be found in various locations throughout the country. They are responsible for providing quality customer support to ensure that all of their clients receive a high level of satisfaction. This is done by utilizing a variety of techniques including listening to customers and responding in a timely manner. They also use a wide range of technology to improve the quality of their services. Among the most advanced of these technologies is a call center management system that allows customer service representatives to see real-time reports about calls in their queue.
PTCL is one of the leading telecommunication companies in Pakistan that offers a wide range of services like phone, smart Tv and internet. They also provide a variety of customer service options including the PTCL helpline number 1218 and live chat facility on their website.
Using these customer service options is easy and allows customers to get instant help & troubleshooting or sales related assistance whenever they need it. Moreover, live chat is especially useful as it allows customers to talk directly with the customer service representative & receive accurate answers in real time without having to wait on the phone for long periods of time.
A ptcl call center jobs salary for a Sales Representative can be expected to range between Rs 0.9 Lakhs and Rs 1.2 Lakhs per annum. PTCL employs employees from all over the country and the average salary can vary based on their skill level, experience and location.
Technical Support Representative
The salary of a Technical Support Representative at a ptcl call center varies depending on the company and the nature of the problems tech support reps are expected to solve. Some roles don’t require any formal training, but reps should be able to answer common questions about the company’s products and provide a friendly, helpful attitude.
These employees may work long hours in front of a computer screen, responding to customer inquiries via phone, email or digital chat. They may also be required to work evenings, weekends and holidays as well.
In this role, you can expect to receive a salary of between $40,529 and $79,500 annually. In some cities, you’ll be able to earn more than this, especially if your employer is willing to pay you more for your skills.
If you’re looking for a higher paying job as a Technical Support Representative, consider moving to one of the top 10 best paying cities for this career. Based on our analysis, Green River, WY leads the pack with a $4,826 (22%) higher average annual salary than the national average.
Call Center Manager
Call center managers oversee and manage a call center’s customer service representatives. They also train new hires and monitor call logs to identify areas for improvement.
The average salary for a call center manager is around $45,864. You can expect to earn more if you work at companies that have a high reputation, like CENTER FOR SIGHT or InfosysPublicService.
A call center manager needs a strong combination of skills and experience. They must be able to handle stressful situations and provide their team with tools that will help them keep their interactions positive.
Call center managers are a vital link between call center agents and the customers they serve. Their job is to ensure that both parties are satisfied and that their calls are handled efficiently and quickly. A well-run call center can improve employee morale, reduce turnover rates and boost revenue.